Cancellation & Refund Policy

Consultation Sessions

Payments

  • All applicable payments should be made prior to availing Leaders Are Built LAB services.
  • The user’s session booking(s) will not be confirmed till the payment is received by Leaders Are Built LAB.
  • If you are accessing our services through a third-party or your organisation, beyond any sessions that might be offered to you as part of Leaders Are Built LAB‘s association with your organisation, the user’s session booking(s) will not be confirmed till the payment is received by Leaders Are Built LAB.
  • All purchases expire one year from the date of purchase.

Fee Information

  • For individual users, the fee per session is dependent on the selected psychological wellness expert.
  • For users who are accessing sessions through their organisation, beyond their included sessions, the fee per session is dependent on the selected psychological wellness expert and specific arrangements with their organisation.

Cancellation, Reschedule and Refund

As an online psychological wellness platform, Leaders Are Built LAB strives to provide the user with the best possible service in order to maximise user satisfaction. Keeping that in mind, Leaders Are Built LAB’s cancellation and refund policy ensures the highest possible flexibility for the user.

The user has the flexibility to

  • Reschedule the session

  • Cancel the session

  • Claim a refund on the cancelled session

Session Reschedule

Leaders Are Built LAB provides the user with the flexibility to reschedule their sessions to a later time. Any rescheduling request will be processed based on the time at which the user requests Leaders Are Built LAB to reschedule with respect to the scheduled time of the session and is explained in the table below.

Initiation of Session Reschedule

Session Refund provided to the User

At least 24 hours in advance of the scheduled session

Free Reschedule

Within 24 hours of the scheduled session

Needs to be booked as a new session and make payment for the same if applicable

Session Cancellation and Refund

Cancellation By The User

The user can cancel the session and claim a refund in one of the two means offered:

  • Session Refund

  • Cash Refund, in case the user has made a payment for the session

The refund amount provided to the user will be based on when the cancellation was initiated and is explained in the table below.

Initiation of Session Cancellation

Session Refund provided to the User

At least 24 hours in advance of the scheduled session

100% Session Refund or, if applicable, 100% Cash Refund

Within 24 hours of the scheduled session

No Session Refund


For all our services namely Leadership Development, Meditation and Mindfulness, Mental Health Counselling and Personality Development, the cancellation and refund policy remains the same.

For sessions cancelled at least 24 hours in advance, at the time of cancellation, the user has three options:

  • Book a new session at the time of the cancellation with the same expert;

  • Take a session credit on the user’s account on the Leaders Are Built LAB platform. This session credit can be used within the validity period to book a session with the same expert;

  • Take a refund back to the user’s original method of payment, in cases where the user has made a payment for the session, by writing to support@leadersarebuilt-lab.com

Cancellation by Leaders Are Built- LAB Expert

If the session is cancelled by the Leaders Are Built LAB expert, the user will receive a session credit on their account on the Leaders Are Built LAB platform, regardless of the time at which the cancellation was done. This session credit can be used within the validity period to:

  • Book a session with the same expert within the validity period

  • Claim a cash refund for this session credit within the validity period, if the user made a payment to book the session, by contacting support@leadersarebuilt-lab.com

 

Session Delayed/Technical Issues

If, due to an unforeseeable reason from Leaders Are Built LAB’s end, a booked session is not completed in its entirety by the Leaders Are Built LAB expert, the user may write to Leaders Are Built LAB at support@leadersarebuilt-lab.com. Refunds will be handled on a case-to-case basis.

Fee Information

Users have the option to subscribe to different plans in order to unlock features. We offer subscriptions for the four plans (Plus plan), for professional support over the plan (Pro plan) and our guided professional support plan (Ultra Plan) Premium plans which are personalised guided premium support plans called as (Premium Plans)

For all our services namely Leadership Development, Meditation and Mindfulness, Mental Health Counselling and Personality Development, all the above plans are applicable.

Exceptions In case of unforeseen circumstances or emergencies, we may offer exceptions to our cancellation and refund policy at our discretion.

Contact Us If you have any questions about our cancellation and refund policy, please contact us at support@leadersarebuiltlab-lab.com.